Shiningmmpure

Refund Policy

Our commitment to fair and transparent refund practices for all walking programs and services.

Last updated:

1. Overview

This Refund Policy outlines the conditions under which Shiningmmpure ("we," "us," or "our") provides refunds for walking lifestyle programs, consulting and guidance services, personalized non-medical plans, educational products, and program challenges purchased through our website shiningmmpure.world or directly through our team.

We are committed to treating all customers fairly and in accordance with the Australian Consumer Law (ACL) and other applicable consumer protection regulations. Your statutory rights under consumer protection laws are not affected by this policy.

2. Company Details

  • Business Name: Shiningmmpure
  • Address: George St, The Rocks NSW 2000, Australia
  • Email: hello@shiningmmpure.world
  • Phone: +61 412 271 725

3. General Refund Principles

We want you to feel confident when enrolling in our walking programs or purchasing our educational products. If you are not satisfied with your purchase, we offer refund options as described below, subject to the specific conditions for each product category.

All refund requests must be submitted in writing to hello@shiningmmpure.world and include your full name, order or enrollment reference number, date of purchase, and reason for the refund request. We aim to acknowledge all refund requests within two business days and process approved refunds within 10 business days.

4. Walking Programs and Challenges

4.1 Foundation, Standard, and Advanced Programs

For structured walking programs (Foundation Series, Morning Circuit Challenge, Urban Explorer Program, and similar offerings):

  • Before Program Start: Full refund available if you cancel at least 7 days before the program start date.
  • Within 7 Days of Start: A 50% refund is available if you cancel within 7 days of the program start date and have not accessed more than 25% of program materials.
  • After Program Start: No refund is available once the program has commenced and more than 25% of materials have been accessed, except where required by Australian Consumer Law.
  • Program Transfer: Instead of a refund, you may request a one-time transfer to a future program start date at no additional cost, subject to availability.

4.2 Seasonal Group Challenges

For community walking challenges and seasonal group events:

  • Full refund available if cancelled at least 14 days before the challenge start date.
  • 50% refund available if cancelled between 7 and 14 days before the start date.
  • No refund available if cancelled less than 7 days before the start date or after the challenge has begun.

5. Consulting and Personalized Plans

5.1 Initial Consulting Sessions

For one-on-one consulting sessions and personalized non-medical walking plan development:

  • Before Session: Full refund if cancelled at least 48 hours before the scheduled session.
  • Within 48 Hours: No refund for cancellations within 48 hours of the scheduled session, but rescheduling is available at no additional cost (one rescheduling permitted).
  • After Session Delivery: Refunds are not available once a consulting session has been completed and personalized plan materials have been delivered.

5.2 Multi-Session Consulting Packages

For consulting packages including multiple sessions:

  • Full refund for unused sessions if cancelled before the first session, minus a 10% administrative fee.
  • Pro-rata refund for remaining unused sessions if cancelled after the first session has been completed.
  • No refund for sessions already completed or plan materials already delivered.

6. Educational Products

6.1 Digital Downloads

For digital educational products including guides, planner templates, and route discovery workbooks:

  • Full refund available within 14 days of purchase if the product has not been downloaded or accessed.
  • No refund available once a digital product has been downloaded, accessed, or viewed, due to the nature of digital content delivery.

6.2 Physical Products

If we offer physical educational materials:

  • Full refund available within 30 days of delivery if the product is returned in original, unused condition.
  • Customer is responsible for return shipping costs unless the product is defective or incorrectly shipped.
  • Refunds are processed within 10 business days of receiving the returned item.

7. Australian Consumer Law Rights

Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services remedied if they fail to meet a consumer guarantee and the failure does not amount to a major failure.

If you believe a service or product has a major failure, please contact us immediately at hello@shiningmmpure.world with details of the issue. We will assess your claim in accordance with ACL requirements and respond within 14 days.

8. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to hello@shiningmmpure.world with the subject line "Refund Request."
  2. Include your full name, email address used for purchase, order or enrollment reference number, and date of purchase.
  3. Provide a brief explanation of the reason for your refund request.
  4. Attach any relevant documentation such as payment receipts or correspondence.

Alternatively, you may call us at +61 412 271 725 during business hours (Monday to Friday, 9:00 AM – 5:00 PM AEST) to initiate a refund request.

9. Refund Processing

Approved refunds are processed using the original payment method within 10 business days of approval. Depending on your financial institution, it may take an additional 5–10 business days for the refund to appear in your account.

If the original payment method is no longer available, we will work with you to arrange an alternative refund method. Refunds are issued in Australian Dollars (AUD) at the amount originally paid, unless currency conversion fees were applied by your payment provider.

10. Non-Refundable Items

The following are generally not eligible for refunds:

  • Services or sessions already completed and delivered
  • Digital products that have been downloaded or accessed
  • Program materials accessed beyond 25% of total content
  • Administrative fees explicitly stated as non-refundable at time of purchase
  • Third-party fees or charges not collected by Shiningmmpure

11. Cancellations by Shiningmmpure

In the event that we cancel a program, challenge, or consulting session due to insufficient enrollment, scheduling conflicts, or other operational reasons, you will receive a full refund of all amounts paid or the option to transfer to an alternative date or program at no additional cost.

We will provide at least 7 days notice of any cancellation where possible and process refunds within 10 business days of the cancellation notice.

12. Disputes and Complaints

If you are dissatisfied with our refund decision, you may request a review by contacting us with additional information supporting your claim. We will conduct a secondary review within 14 business days.

If your complaint remains unresolved, you may contact the relevant consumer protection authority in your state or territory, or the Australian Competition and Consumer Commission (ACCC) for guidance on your consumer rights.

13. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase applies to that transaction.

14. Contact Information

For refund inquiries or assistance:

  • Shiningmmpure
  • Address: George St, The Rocks NSW 2000, Australia
  • Email: hello@shiningmmpure.world
  • Phone: +61 412 271 725
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST